Most Common Camera Issues
My Camera is offline
My camera is not coming online on the CamHipro app
If your camera is not coming online on the app the first thing to check is the cameras power supply.
If the camera is not powering on please use our contact page to get in touch with us. Contact us
If the camera is definitely powering on then the issue is likely to do with the cameras connection to the internet.
If you have a 4G camera then please have a look at our dedicated troubleshooting page here.
If you have a WiFi camera then please have a look at our dedicated WiFi troubleshooting page here.
My camera is not powering up
If your camera is not powering on, firstly confirm you are using no longer than 10m worth of cable between your power source and the camera. Any longer and you could see issues in your camera.
If the cable length is less than 10m and the camera is still not powering on and;
If you're powering the camera using mains:
Try the camera on a different plug socket. If this still doesn't work, we'd recommend you order a new mains plug here. If the issue persists after using the new plug, please get in touch with us here.
If you're powering the camera off a leisure battery:
Check any fuses between the camera and the battery to ensure they are okay. If the fuses are okay, please try the camera on mains to see if it powers on. If the camera still does not work on mains please get in touch with us here.
If you are powering the camera using a solar setup:
You may see occasions when the camera cuts out first thing in the morning, usually not long after sunrise. This occurs when a voltage spike is sent to the camera and can be solved by simply installing a voltage regulator on the cable leading to the camera. To order a regulator please contact us here.
My camera says wrong password
If you camera is showing "Wrong password" then it is likely it has been reset recently.
The first thing to do is to click in the app where it says wrong password to open up the login screen. Then change the set password to "admin" and select Apply. The camera should then display as Online. Select where it says online and it will prompt you to set a new password.
If the password admin does not work to bring the camera back online, you may need to reset the camera and set a new password. To do this, you'll see there are several cables coming out the back of the camera and one has a small black button on the end of it.
Hold this button down for ~30 seconds and this will force the camera through a factory reset.
Note: resetting a WiFi Camera will reset the password and also disconnect the camera from your home WiFi network and so you'll also need to reconnect it to this network.
If after setting a new password for the camera, it quickly disconnects then displays "wrong password" again. The camera is likely stuck in a reset loop. To resolve this issue, power the camera down and treat the reset button with a generous helping of WD-40. After applying, work the button until it feels free and crisp. Then leave the button with the cap off for about an hour before powering the camera back on again and setting a new password.
If you're still having issues or a different presentation, please get in touch with us here.
My camera is playing a tune every few minutes
If your camera is playing a tune every few minutes, the camera is likely stuck in a reset loop. To resolve this issue, power the camera down and treat the reset button with a generous helping of WD-40. After applying, work the button until it feels free and crisp. Then leave the button with the cap off for about an hour before powering the camera back on again and setting a new password.
If you're still having issues or a different presentation, please get in touch with us here.
My camera is showing online but there is no image
If the camera is showing online on the app, but there is no live video feed, tap where it says online and the live feed should load shortly.
My Camera is online
The time on my camera is incorrect
If the time on your camera is showing incorrectly, we would recommend setting the time of your camera using the below method.
1. Open CamHipro app
2. Open settings by tapping settings cog for your camera
3. Scroll towards the bottom and select 'Time setting'
4. Do not select 'Sync with phone time'
5. Select ‘'Device Time Zone' instead
6. Search for 'Europe/Dublin GMT+0:00' and tap to select this
7. Tap 'Done' (top right corner)
8. Toggle 'Daylight Saving Time' to on
9. Tap 'Saving Time Zone For Device'
10. This should offer the option 'Set Device Time Zone will REBOOT device', and tap ‘Yes’ here
11. Device will reboot and new time will be saved
My camera is not recording
Camera is reading an SD card but no recordings are appearing:
The first thing to confirm is if recordings are definitely turned on. To do this open the cameras settings and scroll to TF card plan recording and ensure this is turned on. Next go to Alarm managment and notification and make sure Alarm recording to TF card is turned on. After confirming this, restart the camera and check on it again in an hour. If the issue is nor resolved, please contact us here.
Camera is not reading an SD card:
If the camera is saying there is no SD card inserted, the first thing to do is power the camera down, remove the SD card and blow into the slot to remove any debris that could be preventing a connection. Then reinsert the SD card and power the camera back on again. If the issue persists, test the camera on a new SD card. If this still does not resolve the issue please contact us here.
I am receiving lots of false triggers from my camera alarm
If you are receiving a lot of false alarms from your camera it likely means your sensitivity settings are too high for the region you have the camera monitoring.
For further information on setting up your camera alarm, please check out our solution guide on Alarm Management and Notifications.
The night vision on my camera has stopped working
360 Camera
If the night vision has stopped working on your 360 Degree Camera then it is worth resetting the night vision using the preset commands.
To do this:
1. Open the live feed of the camera.
2. In the bottom half of the screen, swipe left twice and you will see a button labelled preset position.
3. Select the button and in the keypad type 83 and press call.
4. Then type 82 and press call. The camera should switch to night mode.
5. Finally, type 81 then press call. The camera should exit night mode.
If the issue persist, please get in touch using the contact us section below.
Static camera
If the night vision has stopped working on your Static Camera, we would recommend Getting the camera back to us for testing. Please contact us using the form below.
My Farmstream 360 Camera is struggling to focus
If your camera is struggling to focus and your image quality is very poor, we would recommend resetting the camera's auto-focus.
To do this:
1. Open the live feed of the camera.
2. In the bottom half of the screen, swipe left twice and you will see a button labelled preset position.
3. Type code 111 and press call, then immediately after type code 222 and press call again.
You will see the cameras focus and zoom start to adjust, this process takes about a minute to complete.
If your issue persists, please contact us using the form below.
I am struggling to share my camera to a second device
If you are having trouble adding the camera to a second device, the easiest way to do this is using the sharing QR code method as outlined below.
1. Using one of the phones already linked to the camera, open the CamHipro app
2. Tap to bring the camera online and then tap the settings cog
3. Select Share at the top of the settings page, you should see a QR code appear
4. On the device that is not yet connected to the camera, open the CamHipro app
5. Tap the + icon to add a camera and select Add sharing device from the dropdown menu. This will open your camera through the app.
7. Scan the QR code and this will add the camera to the second device without needing a password.